Information Systems

Mission Statement
The Information Systems Department provides oversight and technical resources to ensure the integrity and availability of technology based services required for day to day municipal operations.

Services Provided
Application Support and Maintenance
Application support and maintenance for 130+ applications including a variety of databases required for day-to-day municipal operations. Implied services include license tracking, software support, contract maintenance, end-user training and software procurement.

Server Management
Provide support for 49 virtual servers and 10 physical servers. Ensures maximum availability of data by monitoring and responding to server related issues. Supports both Linux and Windows server operating systems. Maintain and review backup systems and policies to ensure recoverability of data.

Network Services
Network support for 22 locations includes management of integrated voice and data networks with the objective of maintaining high network availability. Associated duties include periodic replacement of switching and routing equipment and related asset management.

Phone System
Operate and maintain the City’s VoIP based phone system. The system supports 170+ phones and provides fax capabilities to several departments. Other duties include periodic updates of the VoIP database and major software updates to the VoIP system.

Equipment Procurement and Maintenance
All phases of asset management for 190+ workstations from procurement to recycling are primary duties for which the Information Systems department is responsible. Additional hardware support for printers, peripheral devices, specialty hardware in support of diverse municipal operations is a routine part of operations.

Mobile Device Management
Device support for the City’s growing fleet of mobile devices including 25 smartphones, 10 tables, and 17 Mobile Data Terminals. Responsibilities include maintaining and securing the mobile devices.

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